Spokane · Every proposal is free
You didn’t lose that job on price. You lost it on the callback.
I wire together the tools your shop already runs — your phone system, your CRM, your job-site app, your invoicing — so missed calls text back in seconds, quotes go out the same day, and nobody on your team retypes a thing.
Live workflow example
RunningMissed call → booked job → paid invoice
This one runs at Alpine Construction & Consulting in Spokane, every day. No one retypes a thing.
Captures the missed call
Routes & tags the lead instantly
Job created & assigned to the crew
Real-time revenue tracking and instant alerts for won jobs.
Lead answered in 8 seconds, live sales dashboard updated instantly.
Where the money leaks out
Three gaps that cost you jobs every week
None of these are effort problems. Your team is already working hard. They are hand-off problems, and hand-offs are the one thing software is genuinely good at.
The missed call
You were thirty feet up
The phone rang while you were on a roof. By the time you’re down and out of the harness, they’ve called the next name on the list. Nobody texted them back, because nobody could.
The slow quote
Two days is two days too long
Measurements are in the truck, pricing is in a spreadsheet, and the quote gets built at 9pm. By then the homeowner has already signed with whoever showed up first.
The dropped follow-up
The quote nobody chased
You sent it. Then a storm week hit and it slid off the list. That quote is still sitting there unopened, and there is no one whose actual job it is to nudge it.
Before vs. after
The same lead, two different outcomes
Most shops run this exact sequence by hand every day. Here is what changes when the steps in between get connected.
Before — manual
Result: slow quotes, cold leads, mistakes on invoices.
After — automated
Result: quotes in minutes, every lead followed up, clean invoices.
The proof
I don’t have a demo. I have a roofing company.
Alpine Construction & Consulting, Inc. is a Spokane roofing contractor. It is also mine. Every workflow below runs there in production, on real customers, with a real crew who would tell me immediately if it broke. Here is the whole path, start to finish.
The lead lands, wherever it comes from
Website form, lead marketplace, local service ad, a tracked call, or the main line. Every source drops into one path instead of four different inboxes nobody checks on a Saturday.
It answers itself before anyone picks up
A missed call gets a text back automatically, checked against a running log so the same person never gets the same message twice. That is the whole difference between a booked job and a voicemail.
It becomes a real job, not a sticky note
A client and a job request are created in your CRM with the lead source already attached, they land on the right mailing list, and a confirmation text goes out while they still remember calling.
The crew documents it without extra work
Photos taken on the roof route themselves into the right project and the customer portal, tagged to the job. The crew takes pictures. That is all the crew has to do.
The quote chases itself
Quote goes out, tracking updates, a follow-up text fires an hour later, and the sequence keeps going until they respond. Nobody has to remember. Nobody has to feel pushy.
Approval cleans up after itself
An approved quote tags the client, pulls them out of the nurture sequence so they stop getting sales emails, and writes the lead source back into reporting.
The numbers land somewhere you can actually read them
Quotes and invoices get read by AI and written into structured rows, so the dashboard is current on Monday morning without anyone having spent Sunday night updating it.
That is one company. I’ve built 302 of these, and the longest single workflow runs 36 steps end to end. If you want to see the actual build on a screen share, ask on the call.
Results from local shops
Hours returned, mistakes removed
What we do
Three things we fix for every client
Lead & sales automation
Every lead answered, tagged with where it came from, and followed up on a schedule that runs whether or not anyone remembers. No lead goes cold because the crew was busy working.
Eliminating double entry
Data moves from the quote to the job to the invoice without a single keystroke. The number your customer sees is the number you typed once, weeks ago, on purpose.
Process error-proofing
We map the workflow you actually run, not the one on paper, and build guardrails at the points where things go wrong. Typos stop reaching the customer.
The stack
We connect the software you already pay for
You almost never have to switch platforms. We work with whatever you’re already running — these are the hand-offs that get wired up most often.
Getting the lead in
Turning it into a job
Running the work
Getting paid and following up
Knowing where you stand
Chances are you already pay for most of this. The problem was never the software — it’s that none of it hands off to the next thing.
Who you talk to
You get the owner, not a sales rep
Hi, I’m Benjamin Beckett. I’m a business person first, not a tech nerd.
My experience doesn’t come from a computer science classroom. It comes from owning businesses and building automation for them, including the roofing company whose entire lead-to-invoice path you just read through. I know what it’s like to lose an afternoon to double data entry and to lie awake over a follow-up nobody sent.
I don’t care about flashy software or clever code. I care about what survives contact with a real crew on a real Tuesday. Today I build practical, reliable systems that give Spokane business owners their time, revenue, and sanity back — and to date those systems have helped process over $20M in client sales.
“Automation Pathway cut our quote turnaround from 2 days to 15 minutes and saved us 14 hours a week on invoice generation. I haven’t seen a pricing mistake since.”
How it works
From first call to hands-off
Nothing is billed until you have a written proposal in front of you with a fixed price and the hours it gives back. If automation is not the answer, we say so on the first call.
Free 30-minute call
You tell us what is slow, manual, or error-prone. We tell you honestly whether automation is worth it.
Walkthrough & map
We shadow the real workflow, document each hand-off, and find the three changes with the biggest payoff.
Free written proposal
Scope, fixed price, timeline, and expected hours saved. No charge and no pressure to proceed.
Build, test, hand over
We build in stages, test with your staff, and leave documentation your team can actually follow.
What it costs
Priced per project, quoted before any work starts
Small shops have been burned by agencies before, so here is how this actually works. Every build is different, so every build gets its own number.
The call and the proposal
Thirty minutes on the phone, then a written scope with a fixed price and the hours it should give back. Free either way, whether you hire me or not.
The build
Scoped and priced individually off the walkthrough, then quoted as one number before anything gets built. You see the figure and the timeline before you commit.
After handover
Builds run and are maintained under Automation Pathway’s accounts, so broken steps are my problem to fix, not yours. Every project ships with documentation for your team.
If automation isn’t the right answer for your shop, I’ll tell you that on the first call and we’ll both save an afternoon. That has happened before and it will happen again.
Questions owners ask first
Yes. The call and the written proposal that follows cost nothing. You only pay if you approve a scoped project.
No. Small teams usually see the fastest return, because one person is often doing three roles by hand. Under 50 people is the sweet spot.
Rarely. Most projects connect what you already use rather than moving you onto something new. Switching platforms is expensive, disruptive, and usually unnecessary.
Because most DIY automations are one step long and have nothing handling the exceptions — the duplicate, the missing phone number, the customer who replies three weeks later. The builds that survive are the ones with filters, delays, and de-duplication designed in from the start. That is most of the work and it is the part that gets skipped.
Straight answer: the automations run under Automation Pathway’s accounts, which is why maintenance and broken steps are handled rather than landing on your desk. Every build is documented. If having them in accounts you own outright matters to you, raise it on the first call and we’ll scope it that way from the start.
No. Trades and field service are where most of my builds live, so that is where the deepest experience is. But hardware, distribution, and professional services run the same quote-to-invoice path, and the same fixes apply.
Most first phases ship in two to four weeks, built in stages so your team is never waiting on a big-bang launch.
Book a meeting
Thirty minutes. No cost. No obligation.
Pick a time that works and the call is locked in — no email back-and-forth. Bring the one process that annoys you most.
- A free written proposal either way
- A straight answer on whether automation fits
- Nothing installed or signed on the call
Google Calendar scheduler — pick a time that works for you